Frances' Skin Journey
Frances Phillips knows skin. As a registered nutritional therapist, model, and beauty writer, she’s spent years exploring how what we put in our bodies shows up on our faces. But even with all that knowledge, her own skin wasn’t quite playing ball. Redness, pigmentation, and the lingering aftermath of breakouts had taken up long-term residence – and she was ready to show them the door.
Frances wasn’t after a quick cover-up. She wanted a long-term plan that could smooth, brighten, and build real skin resilience – all without poking the bear that is a reactive barrier.
The Staring Point
When Frances came to Pfeffer Sal, she was contending with a few stubborn issues: persistent post-acne pigmentation, redness across the cheeks and jawline, and an overall dullness and uneven texture. Her goal? Smooth, even, plumper-feeling skin that looked as healthy as it felt.
Our mission was clear: design a treatment plan that could visibly brighten while strengthening her skin from within – and do it all gently. No inflammation, no flare-ups, no stress on the barrier. Just steady, effective progress.
Persistent post-acne pigmentation
Redness across the cheeks and jawline
Overall texture and dullness
A desire for smooth, even, plumper-feeling skin
“I wanted something that would visibly help, but still respect how easily my skin can react – this approach gave me exactly that.”
The Skin Journey Plan
Following a comprehensive Skin MOT in February, Frances was recommended a course of four microneedling sessions across the face and neck. Treatments were to be spaced out over several months – this isn’t a quick fix, but a long-term strategy to stimulate collagen, improve texture, and help her skin function better, not just look better.
Meanwhile, her home care routine was simplified but strategic – focusing on hydration, inflammation control, and pigment regulation.
“It was the perfect combination – targeted treatments backed up by a supportive, barrier-friendly routine at home.”
Microneedling remains one of our most transformative treatments for improving skin texture, tone, and overall resilience – and for good reason. The process works by creating tiny micro-channels across the skin using superfine needles. These controlled micro-injuries stimulate a natural healing response, prompting the skin to produce more collagen and elastin – two essential proteins for firmness, bounce, and strength.
It doesn’t stop there. These micro-channels also create the perfect pathway for potent serums to travel deeper into the skin, enhancing their absorption and efficacy. To ensure comfort throughout the treatment, we apply a topical numbing cream beforehand – and now, we’ve taken things a step further.
We’ve recently introduced exosomes to our microneedling treatments – cutting-edge, cell-signalling messengers derived from stem cells that accelerate skin repair, reduce inflammation, and amplify the regenerative effects of microneedling. When paired with numbing, they can even improve comfort during treatment, reduce downtime, and supercharge results.
Frances’ course was completed before we introduced exosomes at the clinic – but for clients starting treatment now, it’s a powerful addition that makes an already effective treatment even more impressive.
The Treatments
11th Feb 2025 - Skin MOT
3rd March 2025 - Microneedling Face + Neck
15th April 2025 - Microneedling Face + Neck
23rd May 2025 - Microneedling Face + Neck
2nd July 2025 - Microneedling Face + Neck
The Results
Frances’ progress wasn’t instant – and that was exactly the point. Over the course of the treatment plan, her skin gradually began to shift in all the right ways. By her third session, the redness that had been a persistent presence across her cheeks and jawline had softened noticeably. Pigmentation, particularly around the chin and lower face, became lighter and less visible. Texture improved too – the skin felt firmer, looked smoother, and makeup began to sit more evenly and effortlessly.
But perhaps most importantly, Frances noticed a change in how her skin behaved. It felt stronger, more balanced, and better equipped to handle the ebb and flow of daily life. As she put it:
“After the final session, I genuinely noticed the difference. My skin looked plumper and smoother, but it also just felt stronger. More balanced.”
For Frances, the microneedling course felt intentional and transformative - she called the treatments “calming, effective, and absolutely something she’s recommended to others” – a testament to both the experience itself and the results it delivered. Each session felt considered and therapeutic, and the steady improvements in her skin gave her the reassurance that this was a treatment working with her skin, not against it.
And she’s not stopping there. Pleased with the transformation, Frances plans to continue topping up her results with maintenance sessions in the months ahead – keeping her skin firm, bright, and supported through seasonal shifts.
If you’re ready to refresh, renew, and rebuild your skin’s strength with a treatment designed to deliver lasting, natural-looking results, microneedling could be your next best step. Book a consultation today, and let’s design a bespoke plan tailored to your skin’s unique needs.
Microneedling remains one of our most effective advanced treatments for tackling both texture and pigmentation concerns, and when performed as a course – rather than a one-off – the results are significantly enhanced. That’s when the skin has the time, structure, and stimulation it needs to truly regenerate and build strength from within.
For Frances, it was the perfect combination of clinical efficacy and long-term skin health – delivered with a gentle touch - our speciality.
If you’re planning to visit us regularly, or embarking on a skin journey with us, why not go for a course of treatments? You're welcome to mix and match treatments too!
Buy 3 treatments, receive the 4th half price.
Buy 5 treatments, receive the 6th for free.
THE DESTINATION FOR SKIN HEALTH
+44 (0) 20 3883 4702 - PFEFFERSAL.COM
THE STABLES, 10B WARREN MEWS, LONDON W1T 6BY
