“Client”, “Customer”, “Patient”, “You”, “Your” refers to you, the person accessing this website, or the person making the booking and accepting these Terms and Conditions.
“The Company”, “We”, “Us”, “Ourselves” refer to PS Beauty Limited. Staff means directors or employees of PS Beauty Limited.
We take every care to ensure that product and treatment descriptions, imagery, and other information is correct at the time of publication on the site, on our social media, or during your treatment. However, we do not accept any liability for any errors or inaccuracies. The information on this website is for general information only. It is not meant to be medical advice and does not replace face-to-face consultations or treatments. Questions regarding medical issues should be directed in-person to qualified medical professionals (for example, your GP).
Under no circumstances will we be liable for any loss or damage caused by a reader’s reliance on information or products obtained on this site, or any third-party linked to us. The use of this website is at the user’s sole risk.
Redistribution or replication of any part of this site is expressly prohibited. Pfeffer Sal and the double diamond logo are trademarks of PS Beauty Limited. Copyright and other relevant intellectual property rights exist on all texts relating to the Company’s services and in the full content of our website.

These Terms and Conditions of Business (Terms and Conditions) apply to the services by PS Beauty Limited (Company Registration Number: 13280141) trading as Pfeffer Sal of The Stables, 10B Warren Mews, Fitzrovia, London W1T 6BY.
In the event of any inconsistencies between these Terms and Conditions and the contents of any other literature provided by PS Beauty Ltd t/a Pfeffer Sal, to the client (“you”), these Terms and Conditions will prevail

PS Beauty Limited is not responsible or liable for any damage caused due to withheld information, or the failure to follow the instructions provided by our staff.
Promotional offers are not to be used in conjunction with any other offers unless the offer specifically states otherwise.
All treatments, products, and offers are subject to availability.
Prices can change at any time. Whilst we will endeavour to let you know in advance, this cannot be guaranteed.

Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, PayPal, and American Express. Payment will be debited and cleared from your account at the point at which your order is acknowledged or when treatment is booked. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. The cardholder's address must match the information held by the issuing authority. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to PS Beauty Limited, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us. Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.

Buy Now Pay Later options

Klarna: https://www.klarna.com/uk/terms-and-conditions/

Laybuy: https://www.laybuy.com/uk/consumer-terms

Full contact information can be found in the contact section of our website.
PS Beauty Limited is a registered company in England and Wales.
Company Registration Number: 13280141

Complaints should be made in writing using the email address hello@pfeffersal.com. We aim to reply to your complaints within 14 working days.

Without limiting the generality of the Terms and Conditions, your use of our Website and our Clinic services are also subject to the terms of our Privacy Policy which can be found here, and which is hereby incorporated into and made part of these Terms and Conditions.

These Terms and Conditions and the validity, construction, performance of all contractual and non-contractual matters arising therefrom, shall be governed by English Law and shall be subject to the exclusive jurisdiction of the English Courts.

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 , you have the legal right to cancel your order within 14 days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened, and unused condition. For further details of how to return the merchandise please see our FAQ's/Can I change or cancel my order? Where goods are delivered to a third party you may exercise your right to cancel if you are able to return the merchandise to us. You can submit your cancellation notice by email to customerservice@pfeffersal.com or in writing to Customer Services, PS Beauty Limited, First Floor 106 Cleveland Street, London, W1T 6NX.

Your statutory rights are not affected. For in clinic treatment & services purchases, please refer to the section below "Clinic Bookings & Treatments."

We cannot be held responsible for returned goods that do not reach our Returns Department.

Viruses hacking and other offences

You must not misuse our site by knowingly introducing virus, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on this our site is stored or any server, computer or database connected to or site. We will not be liable for any loss or damage caused by any denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data due to your use of our site or to your downloading of any material posted on it or any website linked to it.

Links to this website

We do not monitor or review the content of other party’s websites that are linked to and from this website. We encourage our users to be aware when they leave our site and to carefully read the terms and conditions, including privacy statements, of other sites.

Legally binding contract

When we accept your submitted order for merchandise via this website, there will be a legally binding contract.

Order process:

We will notify you by email as soon as possible to acknowledge receipt of your order of goods from this website, and we will provide you with an order number.
If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. If you require any information concerning your order, please email us at customerservice@pfeffersal.com quoting your order number.

Online Order Confirmation

All products are subject to availability. We may not accept your order for products if an item you have ordered is out of stock, if we have identified a product with pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
All prices are displayed including VAT and exclusive of delivery charges for the UK. However, further terms may apply for International shipments, see delivery details below. Payment is taken upon checkout.

Delivery information:

Any inaccuracy in the contact details or postal details provided may delay or prevent delivery we are not liable for such delay or non-delivery. Any items returned to Pfeffer Sal will be considered unwanted.

Inspection of goods:

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem, or you cancel the order in accordance with your cancellation right, and/or you return the goods in accordance with the guidelines in our FAQ'S. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

Once your order has been processed, we will confirm your order is dispatched by sending you a shipping confirmation email. A legally binding contract between us will be formed when we send you the Shipping Confirmation ("Contract").
For Standard and Express Delivery a “Shipping Confirmation” will be sent with tracking information. Products comprised within the same order cannot be delivered to different addresses.

DHL Express Delivery

If a delivery attempt is made within the specified delivery window and not answered, customers may be required to pay for the second attempt delivery fee and will be contacted with an option to change the delivery method if necessary. You can arrange a redelivery with some of our couriers directly. Such information can be found in your Shipping Confirmation email.

Royal Mail Standard Delivery

If nobody was in when Royal Mail attempted to deliver something to your address, they’ll leave a red 'something for you' card. The card explains why they couldn’t deliver and shows how you can collect your item or arrange a Redelivery. The card will either detail the office opening hours or ask you to check royalmail.com/services-near-you or the Royal Mail app for times.

They'll also leave a red card if they've left it with a neighbour, or in your Safeplace.

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Should you require assistance please contact us during business hours at customerservice@pfeffersal.com or call +44 (0)203 981 0272, quoting your order number.

The goods cannot be redelivered to a different delivery address.

Following the first failed delivery attempt, if you do not arrange a redelivery within 5 days, you shall be refunded in the purchased goods value and when the items are sent back to Pfeffer Sal.

Any inaccuracy in the contact details or postal details provided may delay or prevent delivery and we are not liable for such delay or non-delivery.

*Please note that we aim to dispatch all orders within 3 working days. Delivery times are to be used as a guide only and unfortunately, from time to time there may be delays to delivery.

Back orders: Occasionally some items will be available to back order when they are out of stock and we are expecting new stock to arrive. We will advise you when your products are back in stock and aim to dispatch back ordered items as soon as they are available for shipping.

We may not accept your order for products if an item you have ordered is out of stock, if we have identified a product with pricing error, or if we are unable to obtain authorisation for your payment.

Please note that we reserve the right to reject any offer to purchase by you at any time.

All prices are displayed including VAT and exclusive of delivery charges for the UK.

However, further terms may apply for International shipments, see delivery details below.

Payment is taken upon checkout. We may not accept your order for products if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment.

Please note that we reserve the right to reject any offer to purchase by you at any time.

We will endeavour to contact you and to assist you to minimise delays, however, we cannot be liable for delays outside of our control, for example, we are not responsible for delays caused by destination customs clearance processes for International deliveries or our supply of the products is delayed by an event related to the suppliers.

Provided we do this we will not be liable for delayed caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

In any event, we will dispatch the goods to you within 30 days of the day on which we accept the order.                                               

To arrange an appointment please call reception on our published number or use our Book Now link on our website.

The availability of appointments cannot be guaranteed.

Please note that you may not see the same therapist at every visit.

Your therapist will be able to see your complete treatment and skincare history with us to ensure continuity of care.

Prepayment is required for all treatment bookings.

Redemption of prepayment is only applicable if the cancellation policy is adhered to (48 hour’s notice).

Prepayments or deposits not used expire after 12 months.

Prepayments or deposits can be redeemed against any services or products where applicable.

No refunds on treatment packages unless there is a valid medical reason (a medical letter will be required).

If you are mix and matching treatments in a package, the discount will be on the treatment of lowest value.

If you wish to change a package of treatments purchases and redeem against products, this will be calculated based on the individual price and not the discounted price as part of the package.

Packages are valid for 12 months from the date of purchase.

Gift Vouchers are valid for 12 months from the date of purchase.

We kindly ask that clients arrive at least ten minutes before their appointment to complete any necessary registration documentation.

It is important that you provide accurate medical information when asked.

We recommend that clients follow the specific after treatment guidelines that are provided post-treatment either verbally or by email in addition to the following important steps:

1. Any alcohol-based toners, AHA/BHA exfoliators, vitamin A products including retinol, harsh scrubs, skin lightening cream, benzoyl peroxide or vitamin C products should be avoided for 3-5 days after the treatment.

2. Try to avoid wearing makeup for the rest of the day if possible. Steam rooms, saunas and exercise should also be avoided for 48 hours.

3. Due to the exfoliation, we perform in your treatment, your skin will be very senstive, so try to avoid touching your face for 8 hours to avoid spreading bacteria. We also recommend changing your pillowcases before going to bed.

4. Please ensure you are wearing SPF for at least 14 days post-treatment if not everyday ongoing, and avoid direct sun exposure as your skin will be more delicate and sensitive to the sun after the treatment.

PS Beauty Limited reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in the termination of service. We reserve the right to define inappropriate conduct or language.

As a Customer, we are happy for you to take photographs and share your experience on social media but would ask that you respect the privacy of our Staff and other Customers and take all reasonable care to ensure that sensitive or confidential information is not included in any published material.

Visitors to our premises who are not Customers may not take photographs or videos for commercial use without express permission in writing from a Director of the business.

We shall not be responsible for any injury, loss, damage, cost or expense suffered by You if and to the extent that it is caused by your negligence or wilful misconduct or by breach of your obligations under these Terms and Conditions.

Online Consultations & Product Packs information.

Valid for new and existing clients.

Redemption of booking deposit only applicable if cancellation policy adhered to (48 hours’ notice).

Price of consultation redeemable against treatments. In the case of no further services, £75 will be redeemed against the cost of the consultation session.

Not to be used in conjunction with any other offer or discount unless specifically stated otherwise.

Product Packs available whilst stocks last and are non-transferrable.

In the case you change your mind, we would be happy to offer a refund, credit note or exchange within 14 days if unused and in perfect condition with their undamaged original packaging and the associated consultation part of the package has not been redeemed.

Skin MOT package recommendation subject to consultation and suitability.